TERMS AND CONDITIONS
HOME TERMS AND CONDITIONS
Welcome to the website of My Practical Support. My Practical Support’s website at www.mypracticalsupport.com.au (the "site") is a website where insurance policyholders and other customers can obtain required care, assistance and support through the provision of domestic type services and maintenance at the home. For example cleaning, mowing, minor works, maintenance etc. (as opposed to specialist medical and nursing care). This typically follows the diagnosis of a serious medical condition rendering the policyholder / customer medically debilitated or incapacitated. Depending upon the level of cover taken out, policyholders may also have a policy entitlement and customers may choose to order selected products, goods and / or services (“Products”) from My Practical Support and associated partners. Examples (not exhaustive) include apparel (clothing, hats, intimates), toiletries, beauty products (cosmetics, hair, skin, nails, pampering), baby products, pet products, health products (vitamins, sun protection, specialty), Manchester (bedding, linen), holidays / flights, transport services and other Products that may be of benefit to or appreciated by people diagnosed with a serious medical condition.
My Practical Support Services Proprietary Limited ACN 631 085 153 59 and its associated entities (“we”, “us”, “our”) is the owner and operator of My Practical Support’s website.
The mailing address for My Practical Support is: 1569 Wynnum Road, Tingalpa Qld 4173.
Tampering with the site, misrepresenting your identity or conducting fraudulent activities on the site is prohibited.
Intellectual property rights
Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on this site, or create any other material using material on this site, without obtaining the prior written consent of My Practical Support.
Trademarks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining the prior written consent of My Practical Support.
The website, products, technology and processes contained in this site may be the subject of other intellectual property rights owned by My Practical Support Services Pty Ltd, associated entities or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of this web site must not in any way infringe the intellectual property rights of any person.
This website may contain links to, or frame, websites of third parties ("external sites"). My Practical Support is not required to maintain or update the links.
Links to, or framing of, external sites should not be construed as any endorsement, approval, recommendation or preference by My Practical Support of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated on this website.
My Practical Support makes no warranties and accepts no liability in relation to material contained on external sites.
When you book services through the site, a secure server is used. Secure Sockets Layer (‘SSL’) encrypts the information you send through this web site. My Practical Support does not control SSL and cannot guarantee the strength or effectiveness of that encryption.
My Practical Support offers a catalogue of services available in Australia that can be accessed through the My Practical Support website.
My Practical Support may at any time without advance notice, withdraw, limit, modify, cancel or increase the availability of services, or adjust the cost of membership or services.
Services and products offered through My Practical Support’s site are provided and / or manufactured by independent service providers, suppliers, retailers, wholesalers or manufacturers. Certain statutory guarantees under consumer protection laws may apply for the benefit of consumers to services and products provided and / or manufactured by independent service providers, suppliers, retailers, wholesalers or manufacturers. Nothing in these Terms is intended to exclude or restrict the application of such consumer laws.
In respect of your use of this site, you agree that My Practical Support does not give any guarantee or warranty nor makes any representation of any kind, express or implied, with respect to the services and products including warranties of merchantability, fitness for a particular purpose or otherwise. For the avoidance of doubt, My Practical Support makes no warranties and accepts no liability in relation to services and products provided and / or manufactured by independent service providers, suppliers, retailers, wholesalers or manufacturers.
All services and products are subject to availability and substitutions may be necessary where a product is not available or is otherwise not of merchantable quality. Special conditions may apply in relation to individual services and products and all services and products are subject to the terms upon which the independent service provider, supplier, retailer, wholesaler or manufacturer makes them available.
All reasonable efforts will be made to ensure that information provided in relation to services and products on this website is correct. However to the extent permitted by law, My Practical Support does not accept any liability for the lack of completeness or correctness of such information.
Services and products will only be delivered at the discretion of the relevant independent service providers, suppliers, retailers, wholesalers or manufacturers at appropriate physical addresses within Australia. You are responsible for ensuring that the address details provided are correct. My Practical Support is not liable for any loss due to incorrect address details provided by you.
All communication from My Practical Support, independent service providers, suppliers, retailers, wholesalers or manufacturers will ordinarily be delivered to the e-mail address (or occasionally telephone number) you have provided.
All money amounts shown on the site are in Australian Dollars (AUD) and include Goods & Services Tax (GST) where applicable.
All payments must be made by one of the prescribed payment methods outlined on the site. All money amounts quoted exclude credit card service fees unless otherwise stated.
In certain circumstances, you may be issued with a My Practical Support customised reloadable prepaid payment card in order to expedite the payment process. My Practical Support has included in separate agreements with certain providers, suppliers, retailers, wholesalers and manufacturers that they must accept full or partial payment from the B2C reloadable prepaid cards that My Practical Support issues to its policyholders. The reloadable prepaid cards are loaded with the amount of the applicable policy benefit up to a maximum value with no cash access. The reloadable prepaid cards are provided for policyholders’ convenience and to expedite the payment process.
My Practical Support controls the ordering of cards, value loading of cards and has the right to ask for the card back or have any remaining value on the card returned to it at any time. Please refer to the site for full terms and conditions.
In the event any service or product obtained via the site is unsatisfactory, disputes will be referred to the relevant independent service providers, suppliers, retailers, wholesalers or manufacturers. My Practical Support at its sole discretion may elect to liaise with the relevant independent service providers, suppliers, retailers, wholesalers or manufacturers to impartially ascertain the potential quickest and most equitable resolution of the dispute. You agree My Practical Support will not be liable in any respect if it is unable to broker a satisfactory outcome. This does not affect any rights you may have and which by law cannot be excluded, including under federal consumer protection laws and under State and Territory consumer protection legislation.
You must not publish or authorise the publication of the following on the site:
(i) defamatory, obscene or other unlawful material;
(ii) any negligent mis-statement, or any statement that is misleading or deceptive or likely to mislead or deceive in any way;
(iii) any statement that is in breach of any law, contravention of any injunction or in contempt of court;
(iv) anything that infringes the intellectual property rights or other rights of any third party;
(v) anything that is derogatory of My Practical Support or its personnel; or
(vi) anything that otherwise exposes My Practical Support or its personnel to any liability, legal proceedings or ridicule.
The site is intended for use by individuals 18 years of age or older. The site is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this site.
You must contact us immediately if you believe someone else has access to your account.
The use of the website and information on this website is at your own risk. To the extent permitted by law, My Practical Support excludes all liability in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the website, information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, My Practical Support limits its liability to the re-supply of the relevant information, services or products.
The information contained on this website is intended for general information only and should not be considered to be complete or definitive. Information on this website may contain technical inaccuracies or typographical errors. My Practical Support accepts no responsibility regarding the accuracy of information that is provided by My Practical Support on this website and use of such information is at your own risk. My Practical Support reserves the right to make changes at any time, without notice, to any element of the website. All content and functionality on this website is provided "as is" by My Practical Support without express or implied warranties of any kind.
Unless expressly agreed to the contrary, all information or material sent to My Practical Support will be deemed not to be confidential. You grant My Practical Support an unrestricted irrevocable licence to use, reproduce, display, perform, modify, transmit and distribute that information or material, for any purpose.
We are not liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Site, including but not limited to reliance by you on any information obtained from the Site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. This Limitation of Liability shall apply in any action, whether in Contract, Tort or any other claim, even if we have been advised of or should have knowledge of the possibility of such damage. You hereby acknowledge that this paragraph shall apply to all content, services and products available through the site.
You must take your own precautions to ensure the process you use to access the site or any linked website does not expose you to the risk of viruses, malicious computer code or other forms of interference that may damage your own computer system. For the avoidance of doubt, My Practical Support will not accept any responsibility for any interference or damage to a computer system that arises in connection with the use of this site, any associated website or any linked website.
Please review our Privacy, Social Media and Tracking & Targeting Policies on the site for additional information as required.
Termination of use
We may, in our sole discretion, terminate your account or your use of the site at anytime without notice and for any reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend or discontinue all or any aspects of the site at any time without prior notice for any reason.